How
to Lodge a Complaint with the SC?
The Complaints Unit of the SC inquires into complaints on improper
conduct and other irregularities in the securities and futures
markets to assess whether they disclose offences under the securities
laws. The SC welcomes all types of related complaints since
they assist in alerting the SC of irregular activities occurring
within the industry or new trends involving investment scams
for public money.
If you suspect abuses in the industry and are able to support
your claims, please submit your complaints to the SC.
Complaint form
You
can lodge a complaint by completing a form that is available
on the SC website, www.sc.com.my.
Send the form to:
Complaints
Unit
Securities Commission
No 3 Persiaran Bukit Kiara
Bukit Kiara
50490 Kuala Lumpur
Tel:
603 6204 8999
Fax: 603 6204 8991
E-mail: aduan@seccom.com.my
The following are examples of the categories
of complaints:
- Complaints
against PLCs, licensed intermediaries, share registrars,
issuing houses and exchanges
-
Complaints concerning dealings in unit trust, securities
and futures.
What should be in the complaint?
Efficient and effective
processing can only be done if information received is accurate
and complete. Even though a complainant is not required to
furnish any more information than he/she wishes, critical
information required to enable proper evaluation of the complaint
include:
- Name
of the complainant, mail and email addresses, and telephone
numbers.
- The
name, mail and email addresses, telephone numbers, and any
website address of party(ies) mentioned in the complaint
- Specific
details of how, why and when the matter complained about
arose.
What happens after a complaint
is filed?
Each complaint will be
reviewed and evaluated for referral to the appropriate department
within the SC. Where a possible breach of securities laws
is detected, the matter will be referred to the Investigation
Department of the SC for further investigations. The SC will
conduct its investigations on a confidential basis to preserve
the integrity of its investigative process as well as to protect
persons against whom unfounded charges may be made or where
the SC determines that enforcement action is not necessary
or appropriate.
The SC cannot under its laws disclose the
existence or non-existence of an investigation and any information
gathered.
Any
action taken by the SC is taken on its own behalf. The SC
does not conduct arbitrations and will not act as a lawyer
or adviser. If losses are suffered, the aggrieved parties
will have to file their own claims, either by themselves or
by procuring the services of a lawyer.
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