Right to Lodge Complaints

MDEX
The MDEX facilitates the trading of futures, index futures, index options, interest rate futures, and government securities futures. The MDEX operates under the supervision of the SC and is governed by the FIA.
Futures Broker’s Representatives (FBR) act as agents for the trading members who are governed by the MDEX Business Rules. The FBRs are required to be licensed by the SC under the FIA and they carry out the following functions:

  • execution of trades
  • collection of margins from customers
  • provide basic accounting records
  • advise customers in their trading.

For any complaints against licensed futures brokers or their representatives, you may lodged them with the MDEX at:

Malaysia Derivatives Exchange Bhd
10th Floor, Exchange Square
Bukit Kewangan
50200 Kuala Lumpur
Malaysia
Tel : (603) 2070 8199
Fax : (603) 2710 2313
E-mail : info@mdex.com.my


FMUTM
While the SC is also the regulator of the unit trust industry and issues guidelines on unit trust funds, the Federation of Malaysian Unit Trust Managers (FMUTM) is responsible for registering all persons who want to market and distribute unit trust products. When dealing with such agents, you should ask to see the Authorisation Card issued by the FMUTM.

If you are unsatisfied with services provided by your unit trust agents, you may lodge a complaint with FMUTM at:

Federation of Malaysian Unit Trust Managers
19-07-3, 7th Floor, Plaza Kelanamas
19, Lorong Dungun, Damansara Heights
50490 Kuala Lumpur, Malaysia
Tel : (603) 2093 2600
Fax : (603) 2093 2700
E-mail : info@fmutm.com.my


Non-Securities Law Offences
The Companies Commission of Malaysia (CCM) administers the CA which provides facilities for the incorporation of companies, its constitution, its relation with members and creditors, management and winding-up. The Act also protects the right and interests of shareholders in particular, and investors in general.

Investors can report any improper conduct among directors, company secretaries, managers and other officers of a corporation to:

Suruhanjaya Syarikat Malaysia
Tingkat 2, 11-17 Putra Place
100 Jalan Putra
50622 Kuala Lumpur
Tel: (603) 4043 3366
Fax: (603) 4049 2313
E-mail: tanya@ssm.gov.my

 
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